Wednesday, April 5, 2017

Adieu Pocket Consultant: A Tribute to the Books, the People & the Readers

 I’ve been a writer for 30 years, having finished my first novel in 1986, and I’m no stranger to the ups and downs that come with the business. Heck, even though my work won awards in the interim, I didn’t truly break into publishing until 1995 when my first full-length work of nonfiction catapulted its way onto bestseller lists. That work was followed by a dozen other bestsellers, nearly all of which were published by Macmillan and distributed to the world by Simon & Schuster, that is until the business turned and I found myself at a crossroads.


The year was 1998 and I turned away from full-time writing for a short while to work for a Seattle-based startup. Around the same time, I jumped ship from Macmillan and an opportunity to write for Microsoft arose. Microsoft was working on a new series of books called Pocket Consultants. They needed writers who could write fast, clearly, concisely, authoritatively and just as important meet crazy timelines not just once or a few times but always. Surprisingly, always hitting timelines isn’t something many writers can do.

I went over to Microsoft without any hesitation. They loved my writing so much that my style became the Pocket Consultant style and soon I had not just one contract with them but three, then four. I not only hit my timelines while writing clearly, concisely and authoritatively, I consistently walloped them.

Microsoft loved this. Soon the Pocket Consultants and I were synonymous. In the years that followed, I wrote dozens. Not only were the books read in print by millions (thank you, readers!), articles and extracts from the books were posted on Microsoft websites and read by millions more.

Pocket Consultant was in fact a $100-million+ brand in its nearly 20-year run. Peanuts to Microsoft where only the word that starts with b (billions) matters, but an amazing success story nonetheless. And it all started with a few people working behind the scenes who believed in me, my writing style and my unique approach to the various subjects I write about.

The people working quietly behind the scenes know who they are. If you have any of my Pocket Consultants you know who they are too—they’re listed on the copyright page. They include Anne Hamilton, Lucinda Rowley, Karen Szall, Juliana Aldous, Martin DelRe, Maureen Zimmerman, Jeff Koch, Valerie Woolley, Julie Miller, Denise Bankaitis, Maria Gargiulo, Rosemary Caperton, Melissa von Tschudi-Sutton, Carol Vu, Chris Nelson, Jean Trenary, Devon Musgrave, and many others (apologies for any misspellings or omissions).

What readers may not know, however, is just how important those working behind the scenes are to writers. Some who read my work may think that Microsoft’s #1 author for the past twenty years lived at the Redmond Campus. The truth is much different, especially as I’m a very independent cuss. I didn’t write dozens of books by being a social butterfly either. I met my schedules, by putting my head down, blocking out the distractions, and working. That meant the social butterfly stuff was done for me by others, who acted in my best interest around Redmond campus even though I was never there.

In those two decades of work for Microsoft, five people in particular were my biggest champions and spokespersons:

Anne Hamilton
Lucinda Rowley
Karen Szall
Juliana Aldous
Martin DelRe

All of them were there at the beginning pulling for me and a few of them were still there nearly two decades later at the end doing the same. So while I was breaking new ground, setting the pace for the publishing world with the revolutionary series called Pocket Consultants, these were the people who had my back and best interests at heart. In life and publishing, that’s not just rare, that’s otherwise unheard of.

So today as Pocket Consultant sunsets, I look back and smile. All the years, all the words, all the books were worth all the time, all the effort, all the sacrifice.


To all the readers out there, great things are still happening. I hope you’ll hang in there with me as I blaze new trails with Stanek & Associates.

Thank you for reading,

William Robert Stanek
williamstanek at aol.com

PS

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Sunday, February 12, 2017

Amazon Still Has a Review Problem. A Solution That Could Actually Resolve It.

A visit to Amazon will take you to lots of products with oodles of reviews and the problem is that it's extremely likely most of these reviews are bogus. What percentage? Estimates vary widely, but my research says about 60% or so. Simply mentioning this fact, as I have for many years, makes me a target for those who make their living at this—whether they are merchants selling products or those who make a living by writing product reviews.

Sure, there are sites that purport to help you determine whether a product’s reviews are legit. Generally, these sites use automation and a series of algorithmic rules to try to spot fake reviews. Try is the operative word because such rules wrongly identify real reviews as fake quite frequently. Why? Because if you can write an automation rule to identify a fake review, the cheats have already worked around it and changed their tactics. What’s left then are real customers who get flagged for no reason. Just ask anyone who’s had their account removed for simply saying in their reviews something like: “Good. I liked it.” over and over.
Years ago, Amazon unveiled Verified Purchase as a way to determine whether a customer actually purchased a product before reviewing it. Amazon wants so very much for customers to believe this tag confirms that a review is genuine, so much so that a product review click now only shows verified reviews by default. Amazon also limits the number of unverified reviews a person can write on any given day.
The problem is the professional cheats were already ensuring review writers were buying products well before Amazon even unveiled Verified Purchase. And after that? Even the amateurs started making sure as many reviews as possible had Verified Purchase. Whether pro or amateur, those who do this know verified reviews sell more products than unverified reviews and they buy products just so they can review them.
It’s important to point out that reviews, whether real or fake, are written by real people and generally speaking real people can be robotic and repetitive just like cheats can. Real people can be creatures of habit too, meanwhile cheats can actively seek to work around detection by avoiding repetition or doing whatever else it takes.
After misidentifying so many real reviews as fake, causing substantial harm and alienating customers for so long, Amazon decided to take the fight directly to paid review writers, a key source of questionable reviews. Hence, the big announcements and legal actions in 2015 against several thousand paid reviewers who advertised at a site called Fiverr.
NOTE: Fiverr is a site where anyone can sell a service for $5 and up, and a service performed for a buyer is called a gig.
Before related gigs were pulled from the site, a simple search for “amazon reviews” would have displayed links that brought you to pages where you could see the gigs being offered for review writing and the sellers. There were thousands, some with hundreds of orders in the queue, as fake reviews were big business at Fiverr. Based on orders in queue, reviews from purported buyers, etc, it was easy to see that collectively these sellers were responsible for millions of paid reviews.
Clearly, the action was a big statement for Amazon. The problem is there are hundreds of millions of fake reviews, not just a few million. Most come from individuals, not professional review writers. These amateur fakes are written by regular people for a variety of reasons. They can be people a product seller knows personally, whether family, friends or simply a bunch of Facebook acquaintances. They can be other product sellers who are working together to help each other sell more. They can be complete strangers incentivized by gift cards or something else. Hate seems to work very well as a motivator.

NOTE: My opinion on paid reviews is here at readindies.blogspot.com. In a nutshell, who cares if a book has ONE paid review, whether a $5 one from Fiverr or a $575 one from Kirkus. Why is one not okay and the other okay? The real problem all along was and is this: paid reviews are being purchased by the TENS and HUNDREDS for ONE product; friends & fam reviews are being written by the TENS and HUNDREDS for ONE product too.
Head over to Facebook on any given day or any other site where sellers talk in forums and you’ll find groups of people using these tactics to get reviews of their products written. Why do they do this? Because reviews sell products. It’s that simple. Products with few or no reviews don’t sell, even though those products with few or no reviews likely represent the only honest ones you’ll ever find at Amazon or anywhere else online.
A simple solution that could actually resolve the review problem once and for all:
1.   Let all product sellers create rich product pages like Amazon has for its own products. The best products will then sell themselves.
2.   Separate the rich product page from the related reviews by moving related reviews to a separate page.
3.   Make the related reviews page accessible by clicking a “Customer Reviews” link at the top of the main product page. Otherwise, show only the star rating and the number of reviews/ratings on the product page.
Now gramma Sally and her knitting circle can write all the reviews they want of granddaughter Emma's epic folk operetta, the trolls who hate it can go nuts 1-starring it, and those who are actually shopping for a related product can use the rich product page to determine whether they want to do so without all the noise and drama.
In closing, did anyone see the movie Joy? Was I the only one aghast by the fact Joy's success was largely built on a relative calling in and giving a glowing product testimony on live television? In fact, if the movie version is true to life, Joy would have failed miserably otherwise and her entire empire would then never have happened. Something to think about should you want to chastise gramma Sally and her knitting circle friends.

Thanks for reading, I’m William Robert Stanek, Microsoft’s #1 author for nearly 20 years, and author of over 250 topselling books.